> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getjumper.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Avid Media Composer Troubleshooting

> Troubleshooting Jumper for Avid Media Composer

## Panel won't open

<Info>
  On newer versions of Avid Media Composer (2025.12 and later), Jumper is now available in the Extensions menu.
</Info>

<Steps>
  <Step title="Open the Console">
    Go to **Tools -> Console**
  </Step>

  <Step title="Restart the PanelSDK">
    In the Console window that opens, type in

    <CodeGroup>
      panelsdk reinit
    </CodeGroup>

    and hit Enter

    <img src="https://mintcdn.com/jumper/JvzsuCs_MH_0Es2u/images/avid-console-panelsdk-reinit.png?fit=max&auto=format&n=JvzsuCs_MH_0Es2u&q=85&s=bb8f779085bc1f20e849e0ff36931c7c" alt="Avid Console showing panelsdk reinit command and Gateway service ready message" width="573" height="312" data-path="images/avid-console-panelsdk-reinit.png" />
  </Step>

  <Step title="Try again if you get an error message">
    If you get some error message, enter the command again until you see "PanelSDK: Gateway service is ready."
  </Step>

  <Step title="Restart your computer">
    If Jumper still doesn't appear, restart your computer. Several users have found this fixes it (we're not sure why, and are actively discussing with the Avid team).
  </Step>
</Steps>

## Can't add media

Media won't load or you see "can't link to a clip"? See [Adding media](/NLE/avid/avid-adding-media#cant-add-media) for the full workflow and common fixes:

* **Clips not selected** — For **All Selected Clips**, select clips in the bin before clicking Load Media.
* **Scan not run** — For unanalyzed transcoded MXF, run **Scan MXF Metadata** first. Analyzed MXF can skip the scan step.

## Mark IN/OUT or Source Viewer search fails

Jumper uses Avid's default **I** (Mark IN), **O** (Mark OUT), and **Q** (Go to IN point) shortcuts. Custom shortcuts for these keys will break navigation and Source Viewer search.

See [Required shortcuts](/NLE/avid/avid-guide#required-shortcuts) in the installation guide.

## Scan MXF Metadata / Scan Avid MediaFiles fails

If **Scan MXF Metadata** or **Scan Avid MediaFiles** still doesn't successfully scan the drive that contains your Avid media, contact us on the [Discord](https://discord.getjumper.io).

## Installation issues

If the Jumper panel fails to install or enable:

1. **Close Avid and helper apps** — Quit Avid Media Composer and `avid-api-gateway` (and any other Avid helper processes) in **Activity Monitor** (macOS) or **Task Manager** (Windows) before enabling Jumper.
2. **Re-run the enable step** — In Jumper.app, click **Enable Jumper in Avid Media Composer** again.