> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getjumper.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Report an issue

> Learn how to get help when Jumper isn't working as expected

## Overview

This guide outlines the essential information needed to report issues effectively, ensuring quick and accurate solutions for any challenges you encounter with Jumper.

<CardGroup cols={2}>
  <Card title="Read the FAQ" icon="book-open" href="/faq">
    Some of the most commonly asked questions
  </Card>

  <Card title="Make a Feature request" icon="lightbulb" href="https://jumper.canny.io/feature-requests">
    Have an idea of how we could make Jumper better?
  </Card>

  <Card title="Join the Discord" icon="discord" href="https://discord.getjumper.io">
    Ask your question to the community and get in contact with other users.
  </Card>

  <Card title="Send us an email" icon="at" iconType="regular" href="mailto:hello@getjumper.io">
    You can always reach us at [hello@getjumper.io](mailto:hello@getjumper.io)
  </Card>
</CardGroup>

## Accessing log files

Sending us your log files along with a description of the issue can help us find the cause more quickly.

### Export logs from Jumper

If Jumper opens, the easiest way to collect all of your logs is from the **Help** tab:

<Steps>
  <Step title="Open the Help tab">
    Open Jumper and select **Help**.
  </Step>

  <Step title="Export the logs">
    Select **Export logs**. Jumper creates a ZIP file on your Desktop containing all of the log files.
  </Step>

  <Step title="Email the ZIP file">
    Attach the ZIP file to an email to [hello@getjumper.io](mailto:hello@getjumper.io) and briefly explain the issue you are experiencing.
  </Step>
</Steps>

<img src="https://mintcdn.com/jumper/jFqX8vdyT7twCTM-/images/export-logs.webp?fit=max&auto=format&n=jFqX8vdyT7twCTM-&q=85&s=4b9a6b02049c8eb954c575de60dbae06" alt="The Jumper Help tab with an arrow pointing to the Export logs button" width="1822" height="1308" data-path="images/export-logs.webp" />

<Info>
  If Jumper does not open, use one of the manual methods below to access the log files.
</Info>

### Find log files manually

<Tabs>
  <Tab title="macOS">
    If Jumper opens, select **Help > Reveal Logs in Finder** from the macOS menu bar.

    <img src="https://mintcdn.com/jumper/Len6emCb8JU3Twaf/images/help.avif?fit=max&auto=format&n=Len6emCb8JU3Twaf&q=85&s=77d9bf8a5b8925bcdc4f06f56fb82a92" alt="The Jumper Help menu with Reveal Logs in Finder highlighted" width="820" height="490" data-path="images/help.avif" />

    You can also right-click the Jumper icon in the menu bar and choose **Reveal Logs**.

    If Jumper does not open, navigate to the log folder from Terminal:

    ```bash theme={null}
    cd ~/Library/Logs/Jumper
    ```

    Add all the logs to a ZIP archive and email them to [hello@getjumper.io](mailto:hello@getjumper.io).
  </Tab>

  <Tab title="Windows">
    If Jumper opens, right-click the Jumper tray icon and choose **Reveal Logs**.

    <img src="https://mintcdn.com/jumper/ZF6foC_53S43Wc8P/images/windows-reveal-logs.webp?fit=max&auto=format&n=ZF6foC_53S43Wc8P&q=85&s=c239d6cfd8f55201bb538e7dd7cddbe5" alt="Windows tray icon menu with Reveal Logs" width="1524" height="904" data-path="images/windows-reveal-logs.webp" />

    If Jumper does not open, navigate to the log folder from File Explorer or the terminal:

    ```text theme={null}
    C:\Users\YOUR-USER_NAME\.logs
    ```

    Add all the logs to a ZIP archive and email them to [hello@getjumper.io](mailto:hello@getjumper.io).
  </Tab>
</Tabs>