# Troubleshooting

Having problems or have questions?

You can email us here: [email protected]

Or join our Discord.

You can find the log files in:

C:\Users\YOUR-USER_NAME\.logs

The first thing to do is try restarting your computer, or force quitting the Jumper Engine via Task Manger.

Jumper will have a faster time loading media that is has already processed.

If you are experiencing slow loading times of the media table in Jumper, try creating a new Premiere project where you only add a subset of media files. Process those and verify that you can search in them.

If all looks good, import another batch of media files and process those, etc.