Frequently Asked Questions
Here are some of the most commonly asked questions.
General
How fast is the search?
How fast is the search?
Fast.
We’ve tested on a few different machines (MBP M1, Windows i5 laptop, 2019 Ryzen desktop) and all were able to search through roughly 100 hours of footage in about 0.2 seconds.
We are also actively and constantly trying to improve performance.
How long does the processing take?
How long does the processing take?
It depends on your hardware setup and the resolution of the footage. A MacBook M1 Pro can process around 15 minutes of footage in 1 minute.
How does Jumper handle multi-channel audio?
How does Jumper handle multi-channel audio?
Currently Jumper only processes audio from the first channel that has valid dialogue.
In a future update, Jumper will process all audio channels.
Licensing & Account management
How do I use my license key on another computer?
How do I use my license key on another computer?
Use the email associated with your license key and go to getjumper.io and click the Log in button, and enter your email there. A login link should be emailed to you shortly. Click it and you will be taken to the License Management portal at the website.
There you will see a red trashcan under the “Device fingerprint” for your license. Click the red trash can to sign out the currently active computer. Now you can apply your license key on another computer.
How can I cancel my subscription?
How can I cancel my subscription?
You can easily cancel your subscription by clicking Log in at the top of the main website here.
How can I change my payment method?
How can I change my payment method?
You can easily change your subscription payment method by clicking Log in at the top of the main website here.
How can I get a refund?
How can I get a refund?
You can see our Refund Policy here.
Privacy & Data
Is any part of my footage uploaded during processing?
Is any part of my footage uploaded during processing?
No, we don’t upload the data processed from your footage, or any part of your footage.
The processing is done locally and stays on your computer.
Does Jumper require an Internet connection?
Does Jumper require an Internet connection?
Jumper only requires an Internet connection for license verification.
Once your license key is verified, you can run everything offline - no Internet required.
What information is sent to Jumper's servers?
What information is sent to Jumper's servers?
Jumper only requires an Internet connection for license verification.
Once your license key is verified, you can run everything offline - no Internet required.
Nothing related to you or your footage ever leaves your computer, apart from licensing information and crash reports.
You can read our Privacy Policy here.
What firewall settings do I need?
What firewall settings do I need?
Jumper uses Keygen for managing licenses, and therefore you should whitelist the api.keygen.sh domain in your firewall settings.
Storage & Files
Is any part of my footage uploaded during processing?
Is any part of my footage uploaded during processing?
No, we don’t upload the data processed from your footage, or any part of your footage.
The processing is done locally and stays on your computer.
Does the analysis create any significant amount of data the disk?
Does the analysis create any significant amount of data the disk?
When processing footage, Jumper generates Analysis files.
The size of these Analysis files varies depending on a few factors like resolution and frame rate.
As a rough guide, it’s around 1MB for every 10 seconds of footage.
Can I transfer the Analysis Files to another editor’s machine?
Can I transfer the Analysis Files to another editor’s machine?
Yes, to transfer the Analysis Files on macOS:
- Open the
Terminal.appfrom Spotlight, and navigate to the cache directory:
Then you can copy the jumper-cache folder to the same location on the other editor’s machine.
Will copying the cache overwrite existing files on the receiving machine?
Will copying the cache overwrite existing files on the receiving machine?
No, copying the Analysis Files will be additive.
It will not overwrite existing files but add to them.
Can I change the location of my Analysis Files folder?
Can I change the location of my Analysis Files folder?
Yes, you can change the location of your Analysis Files Folder under the Settings tab in Jumper.
Permissions
Why does Jumper need Accessibility permission?
Why does Jumper need Accessibility permission?
Short answer: Because Final Cut Pro is a bit of a walled garden.
Longer answer: Jumper uses macOS’s Accessibility API to simulate button presses and menu clicks—just like Automator or BetterTouchTool. This is necessary to control FCP, since its native API doesn’t expose everything we need.
Why does Jumper need Screen Recording permission?
Why does Jumper need Screen Recording permission?
We’re not recording video. Jumper uses Apple’s screen APIs to read info like window titles and whether Final Cut Pro is playing or paused. This lets us be smart about what’s happening on screen—without saving or sending anything.
This permission is only needed for Final Cut Pro.
Why does Jumper ask for Full Disk Access?
Why does Jumper ask for Full Disk Access?
We need access to your Library folder to read FCP’s preferences and current command set. Without this, we can’t adapt to your customised setup. This is read-only and stays local.
Do I need to give all these permissions?
Do I need to give all these permissions?
Only if you’re using Final Cut Pro. If you’re using Jumper with Premiere, Resolve, or Avid—skip ‘em all. These permissions are FCP-specific workarounds for Apple’s limitations.