# Frequently Asked Questions

Got ideas or questions?

You can email us here: [email protected]

Or join our Discord.

# Billing

# How can I cancel my subscription?

You can easily cancel your subscription by clicking My Licenses at the top of the main website here.

# How can I change my payment method?

You can easily change your subscription payment method by clicking My Licenses at the top of the main website here.

# How can I get a refund?

You can see our Refund Policy here.

# General

# How fast is the search?

Fast.

We’ve tested on a few different machines (MBP M1, Windows i5 laptop, 2019 Ryzen desktop) and all were able to search through roughly 100 hours of footage in about 0.2 seconds.

We are also actively and constantly trying to improve performance.

# How long does the processing take?

A MacBook M1 Pro can process around 15 minutes of footage in 1 minute.

# Is any part of my footage uploaded during processing?

No, we don’t upload the data processed from your footage, or any part of your footage.

The processing is done locally and stays on your computer.

# Does Jumper require an Internet connection?

Jumper only requires an Internet connection for license verification.

Once your license key is verified, you can run everything offline - no Internet required.

# What information is sent to Jumper's servers?

Jumper only requires an Internet connection for license verification.

Once your license key is verified, you can run everything offline - no Internet required.

Nothing related to you or your footage ever leaves your computer, apart from licensing information and crash reports.

You can read our Privacy Policy here.

# Does processing the footage create any significant amount of data on one's computer?

When processing footage, Jumper generates Analysis files.

The size of these Analysis files varies depending on a few factors like resolution and frame rate.

As a rough guide, it's around 1MB for every 10 seconds of footage.

# What hardware was used in the video?

In the video Jumper was running a MacBook Air M2.

# Can I transfer the Analysis Files to another editor’s machine?

Yes, to transfer the Analysis Files on macOS:

Open the Terminal.app from Spotlight, and navigate to the cache directory:

open ~/Library/Application\ Support/

Then you can copy the jumper-cache folder to the same location on the other editor’s machine.

# Will copying the cache overwrite existing files on the receiving machine?

No, copying the Analysis Files will be additive.

It will not overwrite existing files but add to them.

# Can I change the location of my Analysis Files folder?

Yes, you can change the location of your Analysis Files Folder under the Settings tab in Jumper.

# How does Jumper handle multi-channel audio?

Currently Jumper only processes audio from the first channel that has valid dialogue.

In a future update, Jumper will process all audio channels.

# Final Cut Pro

# Accessibility Permission

Jumper requires Accessibility Permission to trigger commands and menu bar items in Final Cut Pro through macOS's built-in Accessibility Automation.

This is only required for Final Cut Pro - it is not required if you're only using Adobe Premiere, DaVinci Resolve or Avid Media Composer.

We use the Accessibility API to programatically "click" on buttons and menu bar items - similar to how Automator, Keyboard Maestro, BetterTouchTool, etc. works.

# Screen Recording Permission

Jumper requires the Screen Recording permission to detect things on your screen when using Final Cut Pro.

This is only required for Final Cut Pro - it is not required if you're only using Adobe Premiere, DaVinci Resolve or Avid Media Composer.

This is a new Security Setting that started in macOS Catalina.

Jumper does not record the screen.

We're not "recording" the screen as a video like a QuickTime Player or a screen recording application would do - we're simply using Apple's APIs to get access to information about the contents of the screen.

We use Apple's API's to get the name of windows that are open.

We also use the API's to help detect when Final Cut Pro is playing and paused, by "looking" at the play/pause button in the Viewer.

Nothing is saved to disk. Nothing is transmitted online.

We simply use Apple's APIs to access screen information.

We also have the option of OPTIONALLY sending screenshots when you submit feedback.

Lots of other applications like Bartender and BetterTouchTool have this same limitation.

We use the same techniques as the totally open-source CommandPost, so you can always inspect their code to see what's going on.

# Full Disk Access Permission

Jumper requires Full Disk Access to read Final Cut Pro's Preferences File (~/Library/Preferences/com.apple.FinalCut.plist) and the current Final Cut Pro Command Set.

This is only required for Final Cut Pro - it is not required if you're only using Adobe Premiere, DaVinci Resolve or Avid Media Composer.

Due to macOS's very tight security in recent releases, we need explicit permission to read files inside the user's Library folder.

We only use this permission to read Final Cut Pro preferences files.

# Is Jumper compatible with CommandPost?

Yes! Although Jumper does have a specialised version of CommandPost running under the hood (we called it the Final Cut Pro Automation Engine in Jumper.app and Jumper Accessibility Helper in Activity Monitor), it's fully compatible with Jumper.