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Overview

This guide outlines the essential information needed to report issues effectively, ensuring quick and accurate solutions for any challenges you encounter with Jumper.

Read the FAQ

Some of the most commonly asked questions

Make a Feature request

Have an idea of how we could make Jumper better?

Join the Discord

Ask your question to the community and get in contact with other users.

Send us an email

You can always reach us at hello@getjumper.io

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Accessing log files

Sending us your log files along with a description of the issue can help us find the cause more quickly.

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Export logs from Jumper

If Jumper opens, the easiest way to collect all of your logs is from the Help tab:
1

Open the Help tab

Open Jumper and select Help.
2

Export the logs

Select Export logs. Jumper creates a ZIP file on your Desktop containing all of the log files.
3

Email the ZIP file

Attach the ZIP file to an email to hello@getjumper.io and briefly explain the issue you are experiencing.
The Jumper Help tab with an arrow pointing to the Export logs button
If Jumper does not open, use one of the manual methods below to access the log files.

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Find log files manually

If Jumper opens, select Help > Reveal Logs in Finder from the macOS menu bar.The Jumper Help menu with Reveal Logs in Finder highlightedYou can also right-click the Jumper icon in the menu bar and choose Reveal Logs.If Jumper does not open, navigate to the log folder from Terminal:
Add all the logs to a ZIP archive and email them to hello@getjumper.io.
Last modified on July 29, 2026