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Panel won’t open

On newer versions of Avid Media Composer (2025.12 and later), Jumper is now available in the Extensions menu.
1

Open the Console

Go to Tools -> Console
2

Restart the PanelSDK

In the Console window that opens, type in
panelsdk reinit
and hit EnterAvid Console showing panelsdk reinit command and Gateway service ready message
3

Try again if you get an error message

If you get some error message, enter the command again until you see “PanelSDK: Gateway service is ready.”
4

Restart your computer

If Jumper still doesn’t appear, restart your computer. Several users have found this fixes it (we’re not sure why, and are actively discussing with the Avid team).

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Can’t add media

Media won’t load or you see “can’t link to a clip”? See Adding media for the full workflow and common fixes:
  • Clips not selected — For All Selected Clips, select clips in the bin before clicking Load Media.
  • Scan not run — For unanalyzed transcoded MXF, run Scan MXF Metadata first. Analyzed MXF can skip the scan step.

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Mark IN/OUT or Source Viewer search fails

Jumper uses Avid’s default I (Mark IN), O (Mark OUT), and Q (Go to IN point) shortcuts. Custom shortcuts for these keys will break navigation and Source Viewer search. See Required shortcuts in the installation guide.

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Scan MXF Metadata / Scan Avid MediaFiles fails

If Scan MXF Metadata or Scan Avid MediaFiles still doesn’t successfully scan the drive that contains your Avid media, contact us on the Discord.

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Installation issues

If the Jumper panel fails to install or enable:
  1. Close Avid and helper apps — Quit Avid Media Composer and avid-api-gateway (and any other Avid helper processes) in Activity Monitor (macOS) or Task Manager (Windows) before enabling Jumper.
  2. Re-run the enable step — In Jumper.app, click Enable Jumper in Avid Media Composer again.
Last modified on June 22, 2026